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      • Docs
        • Introduction
        • Chatbot
          • Overview
            • What is Hilal Chatbot?
            • Features explained
            • Who it's for
            • Key concepts
            • Glossary
            • Plans & pricing
            • What's new
          • Guide
            • Getting started
              • 1. Sign up & organization
              • 2. Create a chatbot
              • 3. Add knowledge
              • 4. Test it
              • 5. Deploy
            • Chatbot settings
              • General settings
              • Appearance
              • Behavior
              • Guidelines
              • Permissions
            • Knowledge base
              • Websites
              • Documents
              • YouTube
              • Snippets & articles
              • Google Drive
              • Notion
              • Auto-retraining
              • Quotas & training status
            • Playground
              • Test conversations
              • Compare models
              • Prompt templates
            • Deploy
              • Custom website
              • Shopify
              • WordPress
              • Manage deployments
              • Widget customization
              • JWT user identification
              • Developer embed JS API
            • Channels
              • Email inbox
              • Slack
              • WhatsApp
              • Facebook Messenger
            • Integrations
              • Calendly
              • Cal.com
              • Salesforce
              • Zendesk
            • AI actions
              • Framework overview
              • Confirmation flows
              • Custom actions
              • Stripe presets
              • Shopify write-backs
            • Webhooks & sync
              • Real-time data sync
              • Zapier
              • Make
              • Webhook events
            • Conversations
              • Agent dashboard
              • Assignment & escalation
              • Group chats
              • Improve responses
              • Export history
            • Contacts
              • Manage contacts
              • Bulk import & export
            • Analytics
              • Overview dashboard
              • Performance
              • Usage
              • Custom reports
            • Organization & team
              • Members & invitations
              • Roles & permissions
              • Switch organizations
            • Billing
              • Plans & subscriptions
              • Add-ons
              • Auto-recharge
              • Invoices & history
              • Cancel
            • Account
              • Profile
              • Notifications
            • Unified Agentic Chatbot (Beta)
              • Wave 1 overview
              • Migration notes
        • Hilal Software
          • Overview
            • What is Hilal Software?
            • Features explained
            • Who it's for
            • Key concepts
            • Plans & pricing
            • Glossary
            • What's new
          • Guide
            • Getting started
              • 1. Sign up & organization
              • 2. Connect Seller account
              • 3. Connect Amazon Ads
              • 4. Choose marketplaces
              • 5. Invite team
              • 6. First-run tour
            • Dashboard
              • Overview dashboard
              • Analytics & trends
              • Superset dashboards
              • Quick actions
            • Inventory
              • Stock tracking & alerts
              • Product master data
              • Multi-warehouse
              • Inter-warehouse transfers
              • FBA shipments
              • Purchase orders
              • Demand forecasting (Beta)
            • Product Research
              • Overview
                • What is Product Research?
                • Features explained
                • Who it's for
                • Key concepts
                • Plans & credits
                • Glossary
                • What's new
              • Getting started
                • 1. Enable Product Research
                • 2. Your first search
                • 3. Reading a result
                • 4. Managing credits
              • Searching
                • Guided search
                • Chat search
                • Filters & weights
                • Expanding a search
                • History & re-run
              • Results & scoring
                • SellerScore explained
                • Demand sub-score
                • Margin & profitability
                • Competition sub-score
                • Trend & seasonality
                • Data quality
              • Product detail
                • Product detail page
                • AI brief
                • Score reasoning
                • Add to watchlist
              • AI chat
                • Starting a chat
                • Intent extraction
                • Sessions & history
                • Chat tips
              • Watchlist
                • Managing the watchlist
                • Refreshing metrics
                • Notes on items
              • Exports
                • Export to PDF
                • Export to CSV
                • Status & downloads
              • Coming soon
                • AutoSearch deep research (Coming soon)
                • Cross-platform pricing (Coming soon)
                • Supplier discovery (Coming soon)
                • Historical tracking & alerts (Coming soon)
                • Collections (Coming soon)
              • Privacy & data
                • What we collect
                • Deleting your data
                • Retention & policies
              • Troubleshooting
                • No results
                • Insufficient credits
                • Degraded data
                • Export failed
            • Advertising
              • Campaign manager
              • Multi-region ads
              • Keyword research
              • Budgets & bids
              • Performance & ROI
            • Customer hub
              • Email automation builder
              • Amazon automations
              • Product reviews
              • Message center
              • AI customer assistant
            • Finances
              • Expense tracking
              • Invoices
              • Amazon fee analyzer
              • P&L and revenue reports
              • Exports
              • Billing & subscriptions
            • AI
              • AI chat
              • NL2SQL
              • AI notes
              • Document chat
              • Prompt manager
              • AI image generation (Beta)
              • Multi-LLM connections
            • Settings
              • User profile
              • Organization
              • Team & permissions
              • Integrations
              • Subscriptions & add-ons
              • Marketplaces
            • Amazon integration
              • Seller account connection
              • Ads account connection
              • Multi-marketplace
              • Connection status & troubleshooting
            • Vendors & orders
              • Vendor management
              • Lead times
              • Orders
              • Events calendar
            • Platform
              • Chrome extension
              • Real-time updates
              • Notifications & quotas
        • Email Automation
          • Communication
          • Contacts
          • Segements & Lists
          • Automation
          • Template Creation
          • Campaigns
        • Mobile App
          • Overview
            • What is the Mobile App?
            • Features explained
            • Who it's for
            • Key concepts
            • Plans & pricing
            • Glossary
            • What's new
          • Guide
            • Getting started
              • 1. Install the app
              • 2. Sign in
              • 3. Allow notifications
              • 4. Connect Amazon (sellers)
              • 5. Pick your chatbot (chatbot users)
              • 6. Tour the app
            • AI & Notes
              • AI features home
              • Create a note
              • Categories & tags
              • Voice notes
              • Note reminders
              • Document chat
              • Ask the database
              • Prompts library
              • Notes → Chatbot KB (Coming soon)
              • Voice quick capture (Coming soon)
            • For Amazon sellers
              • Seller dashboard
              • Products on the go
              • Product detail
              • Inbox & buyer messages
              • Quick-actions FAB
              • Scanner (Coming soon)
              • Amazon push (Coming soon)
              • Daily check-in
            • For Chatbot users
              • What's on mobile today
              • Chatbot management (Coming soon)
              • Live agent conversations (Coming soon)
              • KB edits (Coming soon)
              • Chatbot push (Coming soon)
            • Messaging
              • Inbox overview
              • Conversation detail
              • AI Copilot sidebar
              • Customer profile sidebar
              • Group chats
              • Real-time agent chat (Coming soon)
            • Settings & account
              • Profile & theme
              • Notifications
              • Network & offline
              • Sign out
              • Platform & versions
            • Push notifications
              • Enabling push
              • What fires today
              • Amazon-seller pushes (Coming soon)
              • Chatbot pushes (Coming soon)
            • Troubleshooting
              • Sign-in issues
              • Notifications not arriving
              • Offline & sync
              • Upload failures
              • Reporting bugs
        • Amazon Inventory
          • Planner
            • Shipment Plan
            • Purchase Plan
          • Vendor Management
            • Vendors
            • Lead Time
          • Order Tracking
          • Inventory
          • FBA Shipments
          • Forecast
        • Email Inbox
          • Get Started
          • Set up Forwarding
            • Gmail
            • Outlook
          • Connect Ticket Form
        • Onboarding
          • Amazon Integration
            • Amazon Ads
            • Seller Account Integration
      • About
      • Blog
        • Markdown Syntax Guide
      • Introduction
      • Chatbot
        • Overview
          • What is Hilal Chatbot?
          • Features explained
          • Who it's for
          • Key concepts
          • Glossary
          • Plans & pricing
          • What's new
        • Guide
          • Getting started
            • 1. Sign up & organization
            • 2. Create a chatbot
            • 3. Add knowledge
            • 4. Test it
            • 5. Deploy
          • Chatbot settings
            • General settings
            • Appearance
            • Behavior
            • Guidelines
            • Permissions
          • Knowledge base
            • Websites
            • Documents
            • YouTube
            • Snippets & articles
            • Google Drive
            • Notion
            • Auto-retraining
            • Quotas & training status
          • Playground
            • Test conversations
            • Compare models
            • Prompt templates
          • Deploy
            • Custom website
            • Shopify
            • WordPress
            • Manage deployments
            • Widget customization
            • JWT user identification
            • Developer embed JS API
          • Channels
            • Email inbox
            • Slack
            • WhatsApp
            • Facebook Messenger
          • Integrations
            • Calendly
            • Cal.com
            • Salesforce
            • Zendesk
          • AI actions
            • Framework overview
            • Confirmation flows
            • Custom actions
            • Stripe presets
            • Shopify write-backs
          • Webhooks & sync
            • Real-time data sync
            • Zapier
            • Make
            • Webhook events
          • Conversations
            • Agent dashboard
            • Assignment & escalation
            • Group chats
            • Improve responses
            • Export history
          • Contacts
            • Manage contacts
            • Bulk import & export
          • Analytics
            • Overview dashboard
            • Performance
            • Usage
            • Custom reports
          • Organization & team
            • Members & invitations
            • Roles & permissions
            • Switch organizations
          • Billing
            • Plans & subscriptions
            • Add-ons
            • Auto-recharge
            • Invoices & history
            • Cancel
          • Account
            • Profile
            • Notifications
          • Unified Agentic Chatbot (Beta)
            • Wave 1 overview
            • Migration notes
      • Hilal Software
        • Overview
          • What is Hilal Software?
          • Features explained
          • Who it's for
          • Key concepts
          • Plans & pricing
          • Glossary
          • What's new
        • Guide
          • Getting started
            • 1. Sign up & organization
            • 2. Connect Seller account
            • 3. Connect Amazon Ads
            • 4. Choose marketplaces
            • 5. Invite team
            • 6. First-run tour
          • Dashboard
            • Overview dashboard
            • Analytics & trends
            • Superset dashboards
            • Quick actions
          • Inventory
            • Stock tracking & alerts
            • Product master data
            • Multi-warehouse
            • Inter-warehouse transfers
            • FBA shipments
            • Purchase orders
            • Demand forecasting (Beta)
          • Product Research
            • Overview
              • What is Product Research?
              • Features explained
              • Who it's for
              • Key concepts
              • Plans & credits
              • Glossary
              • What's new
            • Getting started
              • 1. Enable Product Research
              • 2. Your first search
              • 3. Reading a result
              • 4. Managing credits
            • Searching
              • Guided search
              • Chat search
              • Filters & weights
              • Expanding a search
              • History & re-run
            • Results & scoring
              • SellerScore explained
              • Demand sub-score
              • Margin & profitability
              • Competition sub-score
              • Trend & seasonality
              • Data quality
            • Product detail
              • Product detail page
              • AI brief
              • Score reasoning
              • Add to watchlist
            • AI chat
              • Starting a chat
              • Intent extraction
              • Sessions & history
              • Chat tips
            • Watchlist
              • Managing the watchlist
              • Refreshing metrics
              • Notes on items
            • Exports
              • Export to PDF
              • Export to CSV
              • Status & downloads
            • Coming soon
              • AutoSearch deep research (Coming soon)
              • Cross-platform pricing (Coming soon)
              • Supplier discovery (Coming soon)
              • Historical tracking & alerts (Coming soon)
              • Collections (Coming soon)
            • Privacy & data
              • What we collect
              • Deleting your data
              • Retention & policies
            • Troubleshooting
              • No results
              • Insufficient credits
              • Degraded data
              • Export failed
          • Advertising
            • Campaign manager
            • Multi-region ads
            • Keyword research
            • Budgets & bids
            • Performance & ROI
          • Customer hub
            • Email automation builder
            • Amazon automations
            • Product reviews
            • Message center
            • AI customer assistant
          • Finances
            • Expense tracking
            • Invoices
            • Amazon fee analyzer
            • P&L and revenue reports
            • Exports
            • Billing & subscriptions
          • AI
            • AI chat
            • NL2SQL
            • AI notes
            • Document chat
            • Prompt manager
            • AI image generation (Beta)
            • Multi-LLM connections
          • Settings
            • User profile
            • Organization
            • Team & permissions
            • Integrations
            • Subscriptions & add-ons
            • Marketplaces
          • Amazon integration
            • Seller account connection
            • Ads account connection
            • Multi-marketplace
            • Connection status & troubleshooting
          • Vendors & orders
            • Vendor management
            • Lead times
            • Orders
            • Events calendar
          • Platform
            • Chrome extension
            • Real-time updates
            • Notifications & quotas
      • Email Automation
        • Communication
        • Contacts
        • Segements & Lists
        • Automation
        • Template Creation
        • Campaigns
      • Mobile App
        • Overview
          • What is the Mobile App?
          • Features explained
          • Who it's for
          • Key concepts
          • Plans & pricing
          • Glossary
          • What's new
        • Guide
          • Getting started
            • 1. Install the app
            • 2. Sign in
            • 3. Allow notifications
            • 4. Connect Amazon (sellers)
            • 5. Pick your chatbot (chatbot users)
            • 6. Tour the app
          • AI & Notes
            • AI features home
            • Create a note
            • Categories & tags
            • Voice notes
            • Note reminders
            • Document chat
            • Ask the database
            • Prompts library
            • Notes → Chatbot KB (Coming soon)
            • Voice quick capture (Coming soon)
          • For Amazon sellers
            • Seller dashboard
            • Products on the go
            • Product detail
            • Inbox & buyer messages
            • Quick-actions FAB
            • Scanner (Coming soon)
            • Amazon push (Coming soon)
            • Daily check-in
          • For Chatbot users
            • What's on mobile today
            • Chatbot management (Coming soon)
            • Live agent conversations (Coming soon)
            • KB edits (Coming soon)
            • Chatbot push (Coming soon)
          • Messaging
            • Inbox overview
            • Conversation detail
            • AI Copilot sidebar
            • Customer profile sidebar
            • Group chats
            • Real-time agent chat (Coming soon)
          • Settings & account
            • Profile & theme
            • Notifications
            • Network & offline
            • Sign out
            • Platform & versions
          • Push notifications
            • Enabling push
            • What fires today
            • Amazon-seller pushes (Coming soon)
            • Chatbot pushes (Coming soon)
          • Troubleshooting
            • Sign-in issues
            • Notifications not arriving
            • Offline & sync
            • Upload failures
            • Reporting bugs
      • Amazon Inventory
        • Planner
          • Shipment Plan
          • Purchase Plan
        • Vendor Management
          • Vendors
          • Lead Time
        • Order Tracking
        • Inventory
        • FBA Shipments
        • Forecast
      • Email Inbox
        • Get Started
        • Set up Forwarding
          • Gmail
          • Outlook
        • Connect Ticket Form
      • Onboarding
        • Amazon Integration
          • Amazon Ads
          • Seller Account Integration
      Docs
      Chatbot
      Guide

      Guide

      The Guide is task-oriented. Each section walks you through one job, with screenshots and the exact buttons to click.

      If you’re brand new, start at Getting started — five short pages get you from sign-up to a working chatbot embedded on your website. Everything after that is reference: come back as you grow.

      Getting started
      From sign-up to deployed bot in five steps
      Configure your chatbot
      General, appearance, behavior, guidelines, permissions
      Knowledge base
      Train on websites, docs, Notion, Google Drive, and more
      Playground
      Test before you ship
      Deploy your chatbot
      Web, Shopify, WordPress, custom
      Channels
      Email, Slack, WhatsApp, Messenger
      Integrations
      Calendly, Cal.com, Salesforce, Zendesk
      AI actions
      Tool-calling, confirmations, audit log
      Webhooks & sync
      Zapier, Make, real-time data sync
      Conversations
      Live chat, assignment, escalation
      Contacts
      Manage and import end-users
      Analytics
      Dashboards, performance, usage
      Organization & team
      Members, roles, multiple orgs
      Billing
      Plans, add-ons, invoices
      Account
      Profile and notifications
      Unified Agentic Chatbot (Beta)
      Next-gen reasoning
      © 2025 HilalSoftware.