Invoices & billing history

Every charge — plan renewal, upgrade pro-rate, add-on, auto-recharge — generates an invoice. The invoices page is your billing audit trail.

In this guide:

• See past invoices
• Download an invoice
• See upcoming invoice (preview)
• Configure invoice delivery
• Reconcile payments

Step 1: Open invoices

Settings → Billing → Invoices & history.

Screenshot: The invoices table with date, amount, status, and download actions.

You see a table:

• Date — when the invoice was issued.
• Description — plan renewal, upgrade pro-rate, add-on purchase, auto-recharge.
• Amount — total charged.
• Status — paid / pending / failed.
• Actions — download (PDF), view receipt.

Step 2: Download an invoice

Click the download icon on any row → PDF downloads.

Each invoice PDF has:

• Hilal Chatbot’s billing entity name.
• Your billing details (name, address, tax ID).
• Line items with quantities and rates.
• Tax breakdown.
• Payment method (last 4 of card).
• Invoice number.

Compliant for most expense-report and accounting workflows.

Step 3: Bulk download

For year-end reconciliation:

• Filter by date range (top of the table).
• Click Export → ZIP to download all matching PDFs.

Available on Business and Enterprise plans.

Step 4: See upcoming invoice

Click Upcoming invoice above the table to preview what your next invoice will look like:

• Plan renewal cost.
• Recurring add-ons.
• Pro-rated upgrades or downgrades you’ve made mid-cycle.
• Estimated tax.

This is generated live and updates as you make changes.

Step 5: Failed payments

If a charge fails:

• Status shows Failed in red.
• An email notifies you.
• Hilal Chatbot retries 3 times over 7 days.
• After 3 failures, your subscription enters past due state — features remain available but a banner prompts you to update payment.
• After 14 days past due, the subscription is suspended.

To resolve: update your card in Settings → Billing → Payment methods and click Retry payment on the failed invoice.

Step 6: Configure invoice delivery

Settings → Billing → Tax & invoicing:

• Bill to — name on the invoice.
• Address — billing address.
• Tax ID — VAT, GST, or other tax ID.
• Invoice email — where to deliver invoices (separate from your account email).
• Delivery cadence — every invoice / monthly digest only.

Some teams add their AP department’s email here so invoices land directly with finance.

Step 7: Reconcile

For finance teams:

• All invoices have unique numbers.
• The Stripe charge ID is on each invoice (for matching against Stripe statements).
• The line items match the activity in Usage analytics.

For unusual charges, every invoice’s “auto-recharge” line items link to the auto-recharge history page for context.

Refunds

Refunds are issued for billing errors only. To request:

• Click Request refund on a specific invoice → fill in the reason.
• Hilal’s billing team reviews and replies within 3 business days.

Refunds are credited to the original payment method.

Permissions

• billing.read — view invoices.
• billing.export — bulk download.

What’s next