Prompt templates
The Playground ships with a few starter system prompts so you don’t write one from scratch. Pick a template, send a few messages, then either keep it or save back to production via Guidelines.
In this guide:
- The bundled templates
- When to pick each
- Customize a template
- Save back to production
The bundled templates
| Template | Best for |
|---|---|
| AI Agent | Generic helpful assistant. The default for new chatbots. |
| Customer Support | Tone is patient and de-escalating. Refuses out-of-scope questions, offers to escalate. |
| Coding Assistant | Asks clarifying questions about language and runtime; replies with code blocks; explains tradeoffs. |
| Creative Writer | Higher temperature recommended. Generates copy, headlines, marketing snippets. |
| Custom | Empty starting point — paste your own system prompt. |
Step 1: Pick a template
In the Playground settings panel, find System prompt template and pick one.
Screenshot: The system-prompt template picker.
The chat history doesn’t reset — your next message uses the new template. To start fresh, clear history first.
Step 2: Customize
Templates are starting points. Edit the prompt inline:
- Add product-specific context: company name, industry, user role.
- Add hard rules: never share account info without verification, never discuss competitors, escalate on the keyword “human.”
- Adjust tone: formal vs. casual.
See Guidelines for the full structure of a good system prompt.
Step 3: Save back to production
When the customized template is producing the answers you want, click Save as defaults. The chatbot’s production Guidelines are updated.
The Playground keeps a local copy you can keep iterating on without re-saving every time.
Custom from scratch
Pick the Custom template, then write your own from scratch using the four-part structure:
[ROLE] — Who is the bot?
[TONE] — How does it talk?
[SCOPE] — What can / can't it answer?
[RULES] — Hard prohibitions and required behaviors.For inspiration, see the worked examples in Guidelines.