Train the Chatbot

Add & Train Knowledge

Training your AI chatbot effectively is essential for providing accurate and personalized responses to your users’ queries, doubts, and FAQs. The more relevant knowledge you provide, the smarter and more efficient your chatbot becomes at solving problems and assisting customers.

Adding Knowledge Sources

You can add custom knowledge sources to your chatbot to enhance its ability to respond with precise and tailored information. This knowledge can be from websites, videos, or documents.

Steps to Add Knowledge

1. Navigate to Knowledge Sources

   From your chatbot dashboard’s home screen, go to the Knowledge Base section on the sidebar and click on Sources.

   

2. Add New Knowledge

   Click the Add new knowledge button to start adding a knowledge source.

   

3. Choose Your Knowledge Type

   Select the type of knowledge you want to add from the dropdown menu:

   • Website: Provide a URL to a website or guide page. The AI will extract information from the linked web pages to train the chatbot.
   • Video: Upload or link to a YouTube video or similar resource. The AI extracts helpful info from the video content.
   • Document: Upload files in formats like PDF, Word, or others. The AI reads and extracts text from the document for chatbot training.

   

4. Upload or Provide Link

   Depending on the knowledge type:

   • For Website, enter the URL.
   • For Video, enter the video URL.
   • For Document, upload the file from your computer.

   

5. View Added Knowledge

   Once added, your knowledge source will appear in the Knowledge Sources list with details such as file name or URL, date added, and training status.

   

Training the AI Model

After adding your knowledge sources, you need to train the AI model to incorporate this new data into the chatbot’s response capabilities.

How to Train

1. From the Knowledge Sources screen, select the Training tab located on the left or top menu.

2. Click on the Train AI Model button to start training.

3. The system will process the new knowledge and update the chatbot’s database for improved responses.

   

Best Practices for Knowledge Management

• Regular Updates: Frequently update your knowledge sources to keep chatbot information current and relevant.
• Relevant Content: Add only high-quality, accurate, and relevant sources for the best chatbot performance.
• Monitor Training: Regularly retrain the AI model especially after adding new sources or making updates.
• Diverse Formats: Use a mix of websites, documents, and videos for comprehensive knowledge coverage.

Troubleshooting

• If the AI model doesn’t respond as expected after training, verify the accuracy and quality of the knowledge sources.
• Check for file format compatibility when uploading documents.
• Ens