Plans, usage & pricing
This page explains how the product is priced and what to watch for as your usage grows. For step-by-step instructions on subscribing, upgrading, or adding payment methods, see the Billing guide.
How Hilal Chatbot is priced
Hilal Chatbot uses a subscription plan + usage model. Every plan includes:
- A monthly message allowance — the total chatbot replies (across every channel) included in the plan.
- A knowledge quota — how much trained content (sources × size) you can keep in the knowledge base.
- A member allowance — how many teammates can belong to your organization.
- A baseline set of integrations and channels appropriate to that tier.
When you reach a quota, you can either upgrade your plan, buy an add-on, or — for messages — let auto-recharge top you up automatically.
What counts as usage
| Metric | Counts as |
|---|---|
| Messages | Every chatbot reply to an end-user, on any channel. Internal agent-to-user messages do not count. |
| Knowledge | Total bytes of trained content across all sources, summed per organization. Re-training the same source does not double-count. |
| Action calls (New) | AI Actions that successfully execute. Failed or rejected (via confirmation flow) calls do not count toward your action quota. |
| Members | Active members in the organization. Pending invitations don’t count until accepted. |
You can monitor all of these in real time on the Usage analytics page.
Plans, in plain words
Plans typically span four tiers:
- Starter — for evaluating the product and small projects. Web widget, basic knowledge sources, single chatbot.
- Growth — adds Slack, email, and Calendly; multiple chatbots; baseline analytics.
- Business — adds WhatsApp, Facebook, Shopify, custom website deployments, AI Actions, and richer analytics.
- Enterprise — custom SLAs, dedicated support, security review, and the most-loaded integrations (Salesforce, Zendesk, real-time sync, custom webhooks).
The exact features at each tier — and current pricing — live in the Billing → Plans & subscriptions page in your dashboard, since they update faster than these docs.
Add-ons
Some capabilities are sold as add-ons rather than baked into a plan. Examples:
- Message packs — extra one-time message capacity for a high-traffic month.
- Knowledge expansion — extra storage for large data ingestion projects.
- Auto-retraining (New) — scheduled re-training of dynamic sources.
- Premium connectors — Salesforce (New), Zendesk (New), advanced webhooks (New).
→ Add-ons
Auto-recharge
If you’d rather not babysit your message quota, turn on auto-recharge. When your remaining messages drop below a threshold you set, Hilal Chatbot purchases the smallest message pack that gets you back above the threshold and bills your saved card. → Auto-recharge
Trials and free use
Most plans include a free trial period — see the in-app billing page for the current terms. During trials, every feature works the same as on a paid plan, with reduced quotas. We never auto-charge a trial unless you’ve added a payment method and confirmed the upgrade.
Cancellations and downgrades
You can downgrade or cancel any time. Downgrades take effect at the end of the current billing period; you keep access to higher-tier features until then. Cancelling does not delete your data — your conversations, contacts, and trained knowledge stay until you delete them or your account.