Plans, usage & pricing
This page explains how the product is priced and what to watch for as your usage grows. For step-by-step instructions on subscribing, upgrading, or adding payment methods, see the Billing guide.
How Hilal Chatbot is priced
Hilal Chatbot uses a subscription plan + usage model. Every plan includes:
- A monthly message allowance — the total chatbot replies (across every channel) included in the plan.
- A knowledge quota — how much trained content (sources × size) you can keep in the knowledge base.
- A member allowance — how many teammates can belong to your organization.
- A baseline set of integrations and channels appropriate to that tier.
When you reach a quota, you can either upgrade your plan, buy an add-on, or — for messages — let auto-recharge top you up automatically.
What counts as usage
| Metric | Counts as |
|---|---|
| Messages | Every chatbot reply to an end-user, on any channel. Internal agent-to-user messages do not count. |
| Knowledge | Total bytes of trained content across all sources, summed per organization. Re-training the same source does not double-count. |
| Action calls (New) | AI Actions that successfully execute. Failed or rejected (via confirmation flow) calls do not count toward your action quota. |
| Members | Active members in the organization. Pending invitations don’t count until accepted. |
You can monitor all of these in real time on the Usage analytics page.
Plans, in plain words
Plans span three tiers:
- Professional — Most popular, for growing teams. Everything in Free, plus agent copilot AI assistant, customer feedback & satisfaction ratings, voice transcription & audio messaging, Slack workspace integration, and conversation export to PDF.
- Business — Best Value, for scaling operations. Everything in Professional, plus advanced training analytics & metrics, real-time visitor tracking for e-commerce, agent team collaboration channels, quick response macros library, and priority email support.
- Enterprise — Custom solutions at scale. Everything in Business, plus unlimited everything with no limits, a dedicated success manager, custom AI model training, private cloud deployment option, and quarterly business reviews.
The exact features at each tier — and current pricing — live in the Billing → Plans & subscriptions page in your dashboard, since they update faster than these docs.
Add-ons
Some capabilities are sold as add-ons rather than baked into a plan. Available add-ons:
- Extra Users — Adds additional team member seats to your plan.
- Extra Agents — Adds additional AI agents beyond your plan’s limit.
- AI Credits — A one-time top-up of AI credits for high-usage months.
→ Add-ons
Auto-recharge
If you’d rather not babysit your message quota, turn on auto-recharge. When your remaining messages drop below a threshold you set, Hilal Chatbot purchases the smallest message pack that gets you back above the threshold and bills your saved card. → Auto-recharge
Cancellations and downgrades
You can downgrade or cancel any time. Downgrades take effect at the end of the current billing period; you keep access to higher-tier features until then. Cancelling does not delete your data — your conversations, contacts, and trained knowledge stay until you delete them or your account.