Email Inbox Management

Welcome to the Email Inbox Management module—a powerful built-in system that helps you centralize, streamline, and automate your customer support email workflows.

Whether you’re managing incoming support requests or sending proactive updates, this module allows you to create and configure email inboxes directly within the platform. Say goodbye to jumping between multiple tools—everything you need to handle email communication is right here.

Why Use the Email Inbox?

• Create multiple inboxes for different departments like Support, Sales, or Billing.
• Send and receive emails directly from the platform using verified sender addresses.
• Integrate with Gmail or Outlook to forward support emails automatically.
• Personalize replies and ticket notifications using smart variables.
• Trigger email alerts based on ticket updates, statuses, priorities, and comments.

Whether you’re running a growing support team or building a better user experience, the Email Inbox module gives you the tools to maintain fast, clear, and reliable communication with your users.

This documentation is your complete guide to setting up and mastering the Email Inbox system. Start with the basics, then explore integrations and automation options to enhance your support capabilities.

Let’s dive into how to set up your inbox, connect it with your existing email provider, and automate your user communications.