Set up Forwarding

Managing customer emails across multiple platforms can be messy—email forwarding brings clarity by automatically routing messages from your primary email provider (like Gmail or Outlook) into your support inbox.

With forwarding set up, incoming support emails are redirected to your platform’s inbox so your team can respond quickly, track conversations, and connect emails to tickets—all in one place.

This section walks you through setting up forwarding from the two most commonly used providers: Gmail and Outlook.

Why Set Up Email Forwarding?

• Centralize all customer messages into one unified inbox
• Ensure no support request is lost or missed
• Enable seamless integration with your ticketing system
• Set up once and let the platform handle the rest

Once you’ve set up forwarding, you’ll be ready to respond to customer messages directly from within the platform—streamlining your support process and reducing response times.