Get Started

Welcome to your centralized email support system! With our built-in email inbox, you can manage both incoming and outgoing customer support emails directly from your dashboard without needing external tools.

Follow these steps to set up your inbox and start using email inside the application.

Create an Email Inbox

1. Navigate to Email Inboxes from the left sidebar.
2. Click Create New Email Inbox.
3. Enter an appropriate name for the inbox (e.g., Support, Sales).
4. Click Create to finalize setup.

This will generate a new inbox where all incoming messages will be routed.

Configure Your Sender Address

You can use either a custom sender address or our default system address to send outbound emails.

• Free Plan: Emails will be sent from your-alias@on.yourapp.ai.
• Pro Plan: Allows custom addresses like support@yourdomain.com.

To set up a sender email:

1. Choose an alias (e.g., support).
2. Click Set up a custom email.
3. Enter the desired sender address.
4. Click Verify.

Check your inbox for a verification email and follow the instructions to confirm the address.

Note: Custom email sending is only available on paid plans.

Enable Email Forwarding

To receive replies or direct customer messages, you need to forward your emails to the newly created inbox.

1. Go to the Install tab in your inbox settings.
2. Copy the forwarding address displayed.
3. Log into your email provider (e.g., Gmail, Outlook).
4. Set up email forwarding to the copied address.

Guides for Gmail and Outlook are provided in the next sections.