Billing and subscriptions
This page is the Hilal-side finances — your own subscription, add-ons, and invoices for using Hilal. (For Amazon-side finances, see P&L and revenue reports and Amazon fee analyzer.)
In this guide:
- Open billing
- Change your plan
- Buy or cancel add-ons
- Update your payment method
- Download invoices
Step 1: Open billing
Go to Settings → Plans & Billing.
The page shows:
- Current plan — Free / Basic / Premium / Enterprise.
- Renewal date and amount.
- Add-ons — what you’ve stacked on top.
- Usage — live numbers vs allowances (members, AI tokens, marketplaces, storage).
- Recent invoices.
Step 2: Change your plan
Click Change plan. The plan picker shows the four tiers side by side.
- Upgrade — takes effect immediately, pro-rated for the current cycle.
- Downgrade — takes effect at the end of the current cycle. Hilal warns you about features that will be lost.
Confirm. Hilal updates your subscription via the payment provider.
Step 3: Buy or cancel add-ons
The add-ons section lists every available top-up: extra AI usage, extra members, extra marketplaces, advanced analytics, etc.
- Buy — adds to your next invoice. Effective immediately.
- Cancel — runs through end of cycle, doesn’t renew.
Step 4: Update your payment method
Click Update payment method. The card-input form is hosted by your payment provider (so Hilal never sees your card number). Add a new card, optionally make it the default; old cards can be removed.
Step 5: Download invoices
The Invoices tab shows every invoice issued for your Hilal subscription, downloadable as PDF. Each invoice has the line items, taxes (if applicable), and a paid/unpaid status.
Cancel your subscription
To cancel: Change plan → Cancel subscription. The org goes read-only at the end of the current cycle. Re-subscribe any time without losing data.
Troubleshooting
- Card declined. Update the payment method to retry billing.
- Invoice shows wrong tax / VAT. Update your billing address under Settings → Organization.
- Cancellation didn’t take effect. Cancellations process at the end of the current cycle.