Notification Preferences

Hilal’s notification system keeps you informed of everything that matters: orders, billing, team members joining, subscription reminders, and inventory updates. This page is where you control what fires, when, and how.

In this guide:

• Notification preferences overview
• Configure by notification type
• Notification channels and delivery modes
• Quiet hours and digest schedules
• Activity history

Step 1: Open Notification Preferences

Settings → Notification Preferences.

Step 2: Configure by notification type

Scroll through the list of notification types. For each type, toggle which channels it can use and the delivery mode.

Notification types are grouped by category:

Each notification type has a default severity (log, warning, or critical). You can tune what severity levels actually send to you.

Step 3: Notification channels and delivery modes

Seven channels are available, each with different delivery-mode options:

For each notification type, you choose:

• Channel — which channels receive this notification type.
• Enabled/Disabled — toggle on or off.
• Delivery mode — when and how to deliver (real-time, hourly/daily/weekly digest, depending on the channel).
• Minimum severity — only send notifications above a certain severity level (log, warning, or critical).

Example: auto-recharge failures sent immediately via email, but product import completions digested daily via Slack.

Step 4: Set global quiet hours

At the top of the page, under Global Settings:

1. Quiet hours — toggle on, then set a start and end time.
2. Pick your timezone from the dropdown.

During quiet hours, notifications pause (except critical ones) and queue up. They resume at the end time.

Example: quiet hours from 22:00 to 07:00 in your timezone stop notifications during sleep.

Step 5: Configure digest schedules

Under Global Settings, set when you want to receive digest summaries:

• Daily digest — pick a time (default 09:00).
• Weekly digest — pick a day and time (default Monday 10:00).

Notifications queued during the digest period are bundled into a single email or Slack message at that time.

The timezone for quiet hours and digests is taken from your timezone in User profile.

Step 6: Review notification history

The Activity Center in Hilal records all notifications sent to you. Open it from the bell icon at the top-right to see:

• Date and time.
• Notification type and title.
• Your read/unread status (for in-app notifications).

This is helpful for debugging “Why didn’t I get that alert?” or finding an old notification you need to reference. See Notification history for details.

Troubleshooting

• Too many notifications. Toggle off the noisy types or switch them to digest mode. Defaults are sensible for new users; experienced users usually trim.
• A notification type is greyed out. Some notification types are only available on certain plans or with certain feature flags. Upgrade or contact support if needed.
• Digest emails are empty. Digests only send if there’s at least one notification queued. If you toggled everything to digest mode, you may not see digests until an event occurs.
• Quiet hours aren’t working. Check that your timezone is correct in User profile. Quiet hours are always relative to your local time.
• Slack notifications not arriving. Make sure Slack is enabled for that notification type. Slack authentication is not yet available as a separate step; configure Slack delivery within each notification type’s channel settings.

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