Organization
Your organization is the top-level container that owns everything in Hilal. The settings here are organization-wide — they affect every member.
In this guide:
- Open organization settings
- Edit name and logo
- Set billing address
- Transfer ownership
- Delete the organization
Step 1: Open organization settings
Go to Settings → Organization.
Step 2: Edit name and logo
- Organization name — appears in the org switcher, on invoices, and in some places customers see (depending on which integrations you’ve enabled).
- Logo — uploaded via Cloudinary; appears at the top of the sidebar and on PDF exports.
- Slug (read-only) — the URL identifier; can be changed via support if you need to.
Save. Most changes are instant; logo changes can take a minute to propagate to PDF exports.
Step 3: Set billing address
The billing address is used:
- On Hilal invoices for your subscription.
- On vendor PO PDFs as your “ship to” address (unless overridden in the warehouse address).
- For tax calculations on your Hilal subscription (VAT in the EU, etc.).
Fill in line 1, line 2, city, region/state, postal code, and country.
Step 4: Transfer ownership
Only the Owner can transfer ownership. Click Transfer ownership and pick a teammate (must be an active member; their role becomes Owner, your role becomes Admin).
Hilal asks for password re-confirmation. The transfer is immediate.
Step 5: Delete the organization
Only the Owner can delete. Settings → Organization → Delete organization. Hilal:
- Asks you to type the organization name.
- Cancels the subscription at end of cycle.
- Schedules data deletion for 30 days later (you can recover during that window).
After 30 days, all org-scoped data is unrecoverable.
Troubleshooting
- Can’t transfer ownership — “user not eligible”. Target user is not an active member, or has a pending invitation. Have them log in once first.
- Billing email not receiving invoices. Check Settings → Organization → Billing email. It defaults to the Owner’s email.
- Logo not appearing on PDFs. Cache may need clearing — wait a few minutes, regenerate the PDF.