Orders
The Orders view is your live read of Amazon orders synced via SP-API. Most orders just flow through — Amazon ships, the buyer receives. Orders shows up when something needs your attention: an FBM order to ship, a return to process, a buyer message, a refund to issue.
In this guide:
- Open the Orders view
- Filter and search
- Drill into a single order
- Act on FBM orders
- Handle returns
Step 1: Open the Orders view
Go to Orders in the sidebar.
Step 2: Filter and search
| Filter | Use when |
|---|---|
| Status | Pending / Shipped / Delivered / Cancelled / Returned. |
| Channel | FBA / FBM / Other. |
| Marketplace | Drill into one region. |
| SKU | Orders for a specific product. |
| Date range | The window. |
Search by order ID, ASIN, SKU, or buyer name (where Amazon exposes it).
Step 3: Drill into a single order
Click an order row. The detail page shows:
- Buyer info — what Amazon exposes (often name + city; addresses for FBM only).
- Line items — SKUs, quantities, unit price, fees.
- Status timeline — order placed → payment → shipped → delivered.
- Linked refund / return if applicable.
- Buyer messages — any messages exchanged.
- Notes — your internal notes on the order.
Step 4: Act on FBM orders
For FBM orders, Hilal shows the actions you’d otherwise do in Seller Central:
- Print packing slip — generates a PDF.
- Confirm shipment — push tracking info back to Amazon (writes via SP-API).
- Mark as shipped — for tracking-less shipments.
These actions write to Amazon’s SP-API and reflect in Seller Central within a minute.
Step 5: Handle returns
When a return arrives, Hilal creates a return record. Open it to:
- See the reason Amazon recorded.
- Inspect the item — log condition (resalable, damaged, missing parts).
- Issue refund — full or partial; pushes to Amazon if you initiate it from Hilal.
- File reimbursement claim — for FBA cases where Amazon’s fault, Hilal helps file the case.
Troubleshooting
- An order I expect isn’t here. Sync lag (~10–15 minutes typical). Check Refresh in the top-right.
- Confirm shipment fails with API error. Tracking number format may be invalid for the carrier; double-check the carrier and tracking pattern.
- Refund didn’t issue. Refund pushes can fail if the order is past Amazon’s refund window. Issue manually via Seller Central.