Allow notifications
The app prompts for notification permissions during onboarding. Granting them is optional — but most of the value of a mobile app shows up in pushes (someone needs you, your stock is low, your bot just escalated). This page is the quick path; the Push notifications section is the deeper reference.
In this guide:
- Approve the OS permission prompt
- Send a test push
- Configure which channels fire
- What you can expect today vs coming soon
Step 1: Approve the OS permission prompt
The first time you sign in, the app asks for notification permission via the OS-native dialog.
Tap Allow. The app:
- Registers for push tokens (Apple’s APNs on iOS, FCM on Android, both via Expo Push).
- Sends the token to Hilal’s backend so future server-side pushes can find your device.
If you tap Don’t Allow, you can grant permission later from your device’s Settings → Notifications → Hilal.
Step 2: Send a test push
Open Settings (bottom-right tab) → Send test notification. Within a second or two, you should see a banner:
If you see it, you’re done. If not, see Notifications not arriving.
Step 3: Configure which channels fire
Hilal groups pushes into channels you can toggle independently. Open Settings → Notifications to see them.
| Channel | What it covers | Status |
|---|---|---|
| Account | Sign-in events, security warnings | Available |
| Note reminders | Local notifications you scheduled on a note | Available |
| Inbox | New buyer messages or chatbot conversations | Available (basic) |
| Amazon activity | Orders, listing changes, hijack alerts, low stock | Coming soon |
| Chatbot activity | Customer escalations, agent auto-updates, workflow status | Coming soon |
| System | Version updates, maintenance, OTA | Available |
Toggle off the channels you don’t want — defaults are sensible (the noisy ones are off until you ask for them).
What you can expect today
- Note reminders when a scheduled time arrives.
- In-app test pushes to verify everything works.
- System pushes for updates and maintenance.
What’s coming soon
A whole roadmap of pushes for both audiences:
- For Amazon sellers — orders, listing changes, listing-hijack alerts, low stock. → Amazon-activity push (coming soon)
- For Chatbot users — customer-to-human escalation, agent auto-updates, live workflow status. → Chatbot-activity push (coming soon)
Troubleshooting
- Permission prompt didn’t appear. Onboarding skipped it because you previously denied, or the OS suppressed the prompt. Open Settings → Notifications → Hilal on your device and enable manually.
- Test push not arriving. See Notifications not arriving.
- Pushes too loud / too quiet. Tune in Settings → Notifications. Channel-level quiet hours are on the roadmap.
What’s next
Connect your Amazon account if you’re an Amazon seller — otherwise, skip ahead to pick your chatbot.