Pick your chatbot
If you have one or more chatbots configured on Hilal Chatbot, this page sets which one the mobile app’s AI features use. Most operators have one chatbot per organization, in which case there’s nothing to choose; if you have several, you’ll pick the active one.
In this guide:
- Open the chatbot picker
- Pick the active chatbot
- Verify the right context is loaded
Prerequisites
- A Hilal Chatbot subscription on this organization, with at least one chatbot configured. See Create your first chatbot on the web.
- You’re signed in to the mobile app.
Step 1: Open the chatbot picker
Open the drawer (swipe right from the left edge or tap the menu icon). Under your organization name, tap Chatbot.
If you have only one chatbot, the picker shows it as the active one and there’s nothing to do.
If you have several, tap the chatbot you want to use as the active context for the AI features.
Step 2: Verify the right context is loaded
Tap AI Features (from the FAB or the drawer). You should see:
- The animated intro and the AI Features menu.
- In the top-right: the active chatbot’s avatar/name.
When you use the Document chat, Ask the database, or Prompts library, queries run in the context of this chatbot — they have access to the chatbot’s knowledge base and prompt library.
Switching contexts later
The active chatbot is sticky — the app remembers your choice. To switch:
- Drawer → Chatbot → tap a different one.
- Or, from the AI Features menu, tap the chatbot avatar in the top-right.
What today’s mobile chatbot surface includes
- Document Chat — upload a doc, chat with it.
- Ask the database — natural-language queries against the chatbot’s data sources.
- Prompts library — read and run the chatbot’s prompts.
- AI Notes — create and read notes (cross-product; not chatbot-locked).
What’s coming soon
The dedicated chatbot-management surfaces are next on the roadmap:
- Chatbot management on mobile — settings, knowledge edits, recent activity.
- Live agent conversations — take over from the bot in real time.
- Push for chatbot activity — escalations, agent auto-updates, workflow status.
Troubleshooting
- Picker is empty. No chatbot is configured on this organization. Create one on the web.
- Context doesn’t switch. The previous context may be cached. Force-quit and reopen the app.
- Prompts / docs from the wrong bot. Confirm the avatar in the top-right of AI Features matches the bot you expect; if not, switch.
What’s next
Take a tour of the app’s navigation.