Who is the mobile app for?
The mobile app is opinionated. It serves four kinds of user well; if you’re not in one of these groups, the web product is probably what you want.
The Amazon seller on the move
You manage an Amazon business and you’re not at your laptop most of the day. You want to know your sales today, scan the inbox for buyer escalations, and capture an idea about a packaging tweak before you forget it.
What the app does for you: Seller dashboard, products list with date filtering, buyer-message inbox, AI Notes for capture, and a quick-actions FAB for the things you do every day. Coming soon: order-received pushes, listing-change alerts, and listing-hijack notifications.
The Hilal Chatbot operator
You run an AI chatbot — for support, sales, internal IT, whatever — and you need the AI tooling that supports operating it: prompts you’ve tuned, notes that capture knowledge to feed back in, the ability to chat with documents on the move.
What the app does for you (today): AI Chat, Document Chat, NL database queries, Prompts library, AI Notes. Coming soon: full chatbot management, live agent take-over when the bot escalates, and push notifications for escalations / agent auto-updates / running workflows.
The cross-product power user
You use both Hilal Software (Amazon seller) and Hilal Chatbot. You sit at the intersection — you take notes about your products that should also be in your chatbot’s knowledge base; you want one inbox for both kinds of conversation; you don’t want to switch apps.
What the app does for you: A genuinely unified UI. One sign-in. One inbox. The AI Notes feature was designed for you specifically — it’s the cross-product bridge. Coming soon: AI Notes → Chatbot KB ingestion, the flagship cross-product feature.
The teammate
You’ve been invited into someone’s Hilal organization with a Member or Admin role. You need to do a subset of the work — manage inventory but not Finances, answer customer messages but not change billing.
What the app does for you: Permissions are read live from your Hilal Auth token. Sections you don’t have permission for are hidden from the navigation entirely. You see only your job.
Who the mobile app is not (yet) for
- People who only use the web product and prefer it that way. That’s fine. The mobile app is a companion, not a replacement.
- Buyer-side end users of a chatbot. This is an operator app. End users talk to a chatbot via your bot’s web/Slack/WhatsApp surface, not via this app.
- Audit-only / read-only roles. Not yet supported as a distinct role. Members are read-write within their permitted sections.
What’s next
- Plans, usage & pricing — the mobile app is included with both products’ plans.
- Key concepts — the words and ideas you’ll see throughout.
- Get started — install, sign in, set up.